Which of these is NOT a recommended approach when caring for someone in crisis?

Using firm and loud tones is not a recommended approach when caring for someone in crisis because it can escalate the situation and lead to further distress for the affected individual. In crisis situations, individuals often feel overwhelmed and frightened, and raising one's voice may be perceived as aggressive or threatening.

The correct approach involves encouraging calm and reassurance, which helps to create a safe environment for the individual. Reducing outside distractions is also crucial, as it allows the person to focus and feel less overwhelmed by their surroundings. Additionally, acknowledging feelings without judgment fosters empathy and validation, which can significantly aid in de-escalating a crisis. These strategies promote a sense of safety and support, allowing the individual to process their emotions constructively.