What is the first step to take when you suspect someone is experiencing a mental health crisis?

In situations where someone is suspected to be experiencing a mental health crisis, the most appropriate first step is to call emergency medical services (EMS). This action ensures that qualified professionals can assess the situation and provide the necessary support and intervention. A mental health crisis can involve severe symptoms such as suicidal thoughts, extreme agitation, or the risk of harm to themselves or others, which may require immediate and professional assistance.

Calling EMS also provides a safety net by allowing trained responders to manage the situation appropriately, especially if the individual is in distress and unable to seek help themselves. They can provide a calm approach and the needed resources, which can be crucial in stabilizing the individual until further care can be arranged.

The other choices do not prioritize the individual's immediate safety or mental health needs effectively. Offering personal advice may not be relevant or helpful in a crisis, while leaving someone alone can increase feelings of isolation and danger. Trying to reason with someone in distress might escalate the situation, particularly if they are unable to process information or feel overwhelmed. Hence, the primary step should always be to ensure they have access to professional help through EMS.